Privacy Policy

Your privacy is of utmost importance to us at Moca Design Studio. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that you provide directly to us through our contact and briefing forms. This information may include: your full name, email address, phone/WhatsApp number, business or brand name, services of interest, and details regarding your project scope.

2. Use and Disclosure of Personal Information

The personal information we collect is used solely to respond to your inquiries, provide commercial proposals for branding and visual identity projects, and manage our business relationship with you. We do not use or disclose your personal information for secondary purposes (such as direct marketing) without your explicit consent.

3. Cross-Border Data Disclosure and Service Providers

To ensure secure and reliable delivery of your contact and briefing requests to our design team, we utilise trusted third-party service providers and APIs, including:

• Resend API: For secure and structured delivery of project briefs to our commercial inbox.
• Meta WhatsApp Cloud API: For immediate internal notifications of new client submissions to ensure a prompt response.

Where personal information is transferred or stored overseas, we take reasonable steps to ensure that the recipient handles your personal information in accordance with the APPs.

4. Access, Correction, and Rights

Under the APPs, you have the right to request access to the personal information we hold about you, and to request that we correct any inaccuracies. You may also request the deletion of your personal information. To exercise any of these rights, or if you have any questions or complaints regarding our privacy practices, please contact us at contact@mocadesign.studio.